The paper is written as if for internal stakeholders (Product, IT, Service, Marketing leadership). Markem-Imaje Connect: A Unified Digital Portal for Consumables, Service, and Fleet Management 1. Executive Summary Markem-Imaje currently serves thousands of industrial customers using coding and marking equipment across packaging lines. Customers interact with multiple disconnected touchpoints (consumables ordering, service tickets, technical documentation, equipment performance data).
: Form a cross‑functional steering committee (Service, IT, Digital, Sales) to validate requirements with 5 pilot customers. markem imaje portal