Cooling - Tower Handbook

If you see ice, do not shut down. Increase heat load. Increase water flow. Do not stop the fan unless you intend to scrap the cell.

Ice formation begins not at the bottom basin, but at the air inlets—specifically on the louvers and fill. As falling water droplets drift into the sub-freezing air stream, they flash into ice crystals that adhere to the leading edges of the fill. This is called accretion . If left unchecked, an ice bridge will form across the air intake, strangling airflow, collapsing the fill, and ultimately toppling the fan deck. cooling tower handbook

When ice forms, panic leads to silence. Silence leads to stagnation. Stagnation leads to a tower that looks less like a heat exchanger and more like a frozen waterfall. A frozen cooling tower cannot be thawed with steam hoses; it must be rebuilt in April. If you see ice, do not shut down