When Leo’s MacBook Pro screen flickered and died three days before his important thesis defense, he felt the familiar dread of an unbacked-up hard drive and an expired warranty.
Leo did the math. Shipping + fee + potential parts cost + two months without a laptop = disaster. His thesis defense was in three days.
Leo had bought the MacBook Pro refurbished from a third-party seller on a discount site. The listing said: “Excellent condition. 1-year warranty included.” So when the screen went dark, he assumed he was covered. He called Apple Support.